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Customer Experience is currently high on the top management agenda - for a reason. The customer-driven organizations are experience builders willing to walk the whole journey with the customer, and to do it the best way possible. Building a viable strategy for customer-centric organization requires a solid customer culture in the organization, and calls for cross-functional cooperation.
Financial services sector has traditionally been an industry with high barriers for entry. As globalization and new technologies are shrinking the world to a smaller entity and creating cracks into whatever used to be untouchable, also financial services industry has lost its safe zone and is now competing in a new environment. Read more from the report.
The supply chain is no longer just a business function but a source of significant value for organizations. In this report, 616 supply chain, logistics, procurement, and production decision-makers from Europe and Southeast Asia's largest organizations share their views.
The role of the CFO has changed from being a silent enabler in the back office to a visible frontline strategist of the company. In this report the top finance decision makers share their views of the role transformation and their new focus areas. Read more from the report.
It is no news that when the surroundings change, one needs to adapt to survive. Still, leading people through change is an ongoing battle in organizations. This report reflects business transformation from the HR point of view as they are partnering the business in the journey towards success in today's dynamic business environment. Read more from the report.
Digitalization is transforming the way IT organizations operate. To be able to cause disruption, and to proactively protect from it, companies need to re-organize the IT function to response to the new requirements of business. Read more from the report.
Managing omnichannel is one of the biggest challenges of retailers. Merging offline and online to a seamless experience through omnichannel strategy, and developing new, attractive retail service models will be in the close focus of the retail forerunners. Read more from the report.
The Internet of Things has become a major strategic and existential question for businesses across industries. Organizations in the manufacturing industry are the most mature in their IoT implementations and the frontrunners are already beginning to experience the business benefits of a connected world. The next significant IoT impact on business will be seen in retail, consumer goods, financial services, energy and logistics. Read more from the report.